• Job alerts
  • Refer a friend
  • +353 (1)6854000
  • info@e-frontiers.ie
Back

Client Onboarding Specialist (Romania/Remote)

  • Job Ref: 8069
  • Brasov
  • Customer Support

Responsibilities

  • Managing and co-ordinating the service set-up and service delivery aspects of client onboardings, ensuring adherence to defined to specifications and agreed delivery timelines.
  • Facilitating and leading client facing online meetings for the purpose of supporting clients and agency partners in all matters related to the implementation of our solutions.
  • Working closely with clients and their agency partners throughout the client onboarding process lifecycle, tracking project deliverables and providing timely feedback on all matters related to service delivery ensuring a seamless and frictionless onboarding experience. 
  • Providing support to clients/agency partners in all matters related to service set-up and helping to identify and resolve and issues that arise during the onboarding process.
  • Coordinating with cross functional operational and technical teams to make sure that all parties are on track with service delivery requirements and timelines.

 

Skills/Qualifications

  • 2+ years of customer service experience  
  • Bachelor’s degree in Business, Arts, Science or Engineering preferred
  • Excellent written and spoken English
  • Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred.
  • Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must. 
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. 
  • Responsible for managing client expectations. 
  • Ability to manage multiple clients and projects/tasks simultaneously. 
  • Ability to work in an entrepreneurial environment in a team and individually. 
  • Strong focus on team environment.