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IT Support

  • Job Ref: 8164
  • Dublin
  • IT

Position Summary: 

Reporting to the TMM Team Leader, this position is that primarily of a 1st & 2nd Line Technical Support. 

Essential Responsibilities: 

• Working in a busy tech support centre as part of a 1st / 2nd line technical support team 

• Answering inbound/outbound calls and emails coming in from our customers/partners around our 

products and services mainly UEM/MTP mobile security platforms 

• Diagnosing possible issues/causes 

• Identify if issue is on customer’s own IT infrastructure and escalate 

• Work with internal and 3rd party systems 

• Own ticket resolution 

• Support end user requests 

• Report new issues to vendors 

• Manage knowledge database 

Knowledge, Skills, and Abilities: 

• 2-3 years IT solution delivery experience within a consulting organisation and/or in customer 

experiences 

• Certified Microsoft Engineer or another recognised IT qualification