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Principal IT Engineer Galway

  • Job Ref: 8212
  • Galway
  • IT

Principal Engineer

_________________________________________________________

Primary Purpose of the Role

The Principal Engineer provides expert technical support and advice to users across multiple sites, platforms and technologies and guides the activities of others within the Service Delivery Team. S/he will also be responsible for implementing IT projects and consultations with customers.

The postholder reports to the Head of Technical Solutions on a day-to-day basis.

Key Accountabilities

  • Working across teams and closely with our customers, to promote and deliver high quality technical support on site and remotely.
  • Mentor and support the development and excellence of engineers across the team.
  • Responding to and resolving technical issues for our customers.
  • Responding to escalating issues from team or clients as appropriate.
  • Manage set-up activities for medium to large scale deployments/projects.
  • Ensure changes and enhancements are carried out to the required standard and on schedule.
  • Generate reports and recommendations for Managed Services Customers.
  • Maintain clear and efficient communication with management and customers at all times.
  • Achieve KPI’s for each of the services delivered
  • Monitoring and Management of System Alerts and Notifications and respond accordingly.
  • Maintain effective external relationships with vendors, consultants, and service providers; leveraging these relationships to ensure that the best fit solutions and resources are available to the company.
  • Analyse reactive service tickets to look for trends and underlying problems and look for ways to improve, by preventing issues and eliminating end user request.
  • Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.
  • Research and test new product offerings which may become part of our service offerings
  • Participate in afterhours maintenance, upgrades, troubleshooting and/or on-call availability

 

Education & Training

 

  • Maintain continuous personal development and participate in team-based development, education, training and learning.
  • Induction and training for assigned staff as required to maximise skill resources, (to include work place placements where applicable).

 

 

The above is not intended to be a full list of all duties involved and consequently, you may be required to perform other appropriate duties assigned to you from time to time.

Capabilities/Competencies for the Role

This role utilises an occupation specific capability set which contains information from the Skills Framework for the information Age.

 

Essential Requirements

  • Relevant third level degree and or minimum 10 years industry experience in a similar role.
  • Full clean driver’s license
  • Technical Knowledge of the following (not limited to the list below):

 

 

  • Windows 7, 10.
  • MS Windows Server: 2008, 2012, 2016, 2019
    • Domain Controller Setup.
    • Active Directory Administration.
    • Group Policy Management.
    • DHCP & DNS Management.
    • AD Domain Migrations.
    • Remote Desktop Server configurations.
    • SQL Server setups.

 

  • MS Exchange 2010 and above.
  • Remote Desktop Server implementations.
  • Virtualisation – Hyper V & VMware.
  • Storage Area Networks (SAN’s).
  • Cloud
    • Office 365.
    • Microsoft 365.
    • Azure.
    • Azure AD.
    • AWS.
    • Google Cloud

 

  • Networking
    • Managed Switches.
    • VLAN’s.
    • Wireless Access Points, stand alone, mesh.
    • Routers / Bridging.
  • Security
    • Firewalls such as SonicWall, Fortinet, Cisco, other.
    • Spam Filtering.
    • Web Filtering.
    • Endpoint protection such as Bitdefender,
    • Security best practices

 

  • Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.
  • Disaster Recovery, including Azure Site Recovery or equivalent.