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Service Transition Manager

  • Job Ref: 8562
  • Dublin
  • IT

Service Transition Manager
Dublin (mainly remote)

As Service Introduction Manager, you will be responsible for ensuring operational readiness for Services transitioning into live support environments including SLA agreements and implementation along with input into post go-live support and project closure activities. You will also be responsible for confirming that the Service to be introduced/changed is fit-for-purpose and reflects business requirements.

The Service Introduction Manager will plan and ensure the necessary activities are successfully undertaken by the Project Delivery Team/s over the following key Service Introduction phases:

    • Service Design – Identifying processes impacted/likely to require change and/or adherence to existing processes
    • Service Transition – Fulfilment of Service Design impacts and business requirements
    • Operational Acceptance – confirmation business requirements and Service Transition requirements are met

The qualifying candidate will:

    • Have proven experience of working in high-pressured environments in managing the introduction of new/changed services into operational readiness
    • Play a pivotal role in transitioning new/changed services for operational acceptance
    • Be familiar with the operational processes normally expected for assessment/consideration in IT change projects
    • Have worked with Service Managers in Operational Teams in agreeing/fulfilling operational readiness requirements for a new/changed service transitioning into a live environment
    • Conduct operational process and control impact assessments with Service Owners to identify impacts and plan remediations where necessary
    • Identify/agree service acceptance criteria to be fulfilled with Service/Operations Managers
    • Contribute to risk assessment sessions as required
    • Be responsible for constructing the governing operational model document for a Service - outlining the impacts of the Service being introduced and gain the agreement of operational process owners/Service Managers
    • Construct/Improve Service Introduction Framework to support Service Introduction activities
    • Provide status reporting of process readiness on an agreed periodical basis via dashboard deports and/or operational process Tracker
    • Ensure artefact evidence, as required by Service Managers, is produced by the Project Delivery Team in a timely and quality manner
    • Coordinate all necessary activities to ensure Technology Services Teams receive the required handover from Project Delivery Teams to facilitate Support and Operational Team activities in a Production Environment