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Technical Support Engineer – Cloud

  • Job Ref: 8603
  • Cork
  • IT

 

Our client is looking for an AWS Technical Support Engineer to join a fast paced and challenging technical team where you can put your Amazon Web Services knowledge to use.
Fluency in either Hebrew, German, French, Italian or Spanish is required. 

Responsibilities: 

  • Deliver high-quality solutions to partner escalations through email, phone and chat
  • Diagnosing, troubleshooting, and debugging complex software, file system or network systems in an AWS environment.
  • Reporting design, reliability and maintenance problems or bugs
  • Respond to customer technical issues.? 
  • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.? 
  • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center?

You:

•    3+ years of experience in technical fields such as Tier 2/Tier 3 support services. 
•    Handling customer technical support cases
•    Amazon Web Services (AWS) experience / AWS certified
•    Solid understanding of the following topics and troubleshooting: Storage and networking infrastructure, Windows and Linux file services, AWS console
•    Typically requires a minimum of 3-5 years of related experience with a Bachelor’s degree
•    ?????Fluency in Hebrew, German, French, Italian or Spanish is required. 

If this sounds like something that interests you, please apply directly below!