Managing and co-ordinating the service set-up and service delivery aspects of client onboardings, ensuring adherence to defined to specifications and agreed delivery timelines.
Facilitating and leading client facing online meetings for the purpose of supporting clients and agency partners in all matters related to the implementation of our solutions.
Working closely with clients and their agency partners throughout the client onboarding process lifecycle, tracking project deliverables and providing timely feedback on all matters related to service delivery ensuring a seamless and frictionless onboarding experience.
Providing support to clients/agency partners in all matters related to service set-up and helping to identify and resolve and issues that arise during the onboarding process.
Coordinating with cross functional operational and technical teams to make sure that all parties are on track with service delivery requirements and timelines.
2+ years of customer service experience
Bachelor’s degree in Business, Arts, Science or Engineering preferred
Excellent written and spoken English
Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred.
Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Responsible for managing client expectations.
Ability to manage multiple clients and projects/tasks simultaneously.
Ability to work in an entrepreneurial environment in a team and individually.
Jehona Jashari is a Senior Recruitment Consultant at e-Frontiers with experience recruiting on a national and international basis across all levels.
Jehona possesses great language and communication skills, bilingual Albanian and Norwegian, fluent English, German, and business proficiency in Swedish and Danish.
With many years' experience in customer-facing roles and the last 5 years in recruitment, she values and focuses on building strong and long-lasting relationships with clients and candidates and providing a great experience along the process.
She is in charge of the Customer Success, Customer Support, Marketing, and Human Resources roles.