Position: Customer Service Manager 
Location: Portarlington, County Laois
Salary: 45-55k, depending on experience

Our client is looking for a Customer Service Manager to join their dynamic team.
The ideal candidate will have a proven track record of successfully leading and supervising a team,  be analytical and comfortable with upward reporting for KPIs.

Responsibilities:

• Lead and supervise a team of Customer Service Representatives
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows all customer service processes
• Monitor the team for the achievement of the best results as per the set KPIs
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet their expectations
• Process credit / debit notes for customers
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop Customer Service agents
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget

You:

• Managerial Experience (3+ years managing a Customer Service team)
• Strong Analytical skills
• Experience reporting on KPIs of a team
• Ability to recruit, mentor and develop customer service agents
• Budget management and resource utilization skills
• Knowledge of logistics and supply chain management

If this sounds like something that interests you, please apply now or get in touch directly and we can have a chat!